jililivebd Privacy Policy
Your Information, Our Responsibility

1 Introduction and Purpose of This Policy

jililivebd is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about what types of information we collect, why we collect it, and how that information is used and protected.

By registering on our platform, logging in, or using any of our services, you are considered to have accepted all the terms of this privacy policy. We may update this policy from time to time, and you will be notified of any changes.

In this document, "we", "our", or "jililivebd" refers to the entity operating this platform. "You" or "user" refers to any person using our services.

2 What Information We Collect

We may collect the following types of information in order to provide our services:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• Valid email address
• Mobile number
• National ID card or passport number (for identity verification where applicable)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account number (for transaction purposes)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Cookie and session data
• Time of site access and usage patterns

2.4 Gaming Activity Information

• Play history and preferences
• Bonus and promotion usage details
• VIP level and rewards information

3 Purpose of Information Use

jililivebd uses the information it collects for the following purposes:

3.1 Service Delivery and Operations

• To create and manage your account
• To process deposits and withdrawals
• To resolve technical issues and provide customer support
• To manage the VIP program and bonuses

3.2 Security and Protection

• To prevent fraud and illegal activity
• To verify age (to enforce the 21+ policy)
• To prevent the creation of multiple accounts
• To ensure system security

3.3 Improvement and Personalization

• To recommend games based on your preferences
• To improve the platform experience
• To inform you about relevant promotions and offers (with your consent)

4 Information Sharing and Disclosure

jililivebd strictly protects user privacy. Information may only be shared in the following limited circumstances:

4.1 Service Provider Partners

We may use trusted third-party services for payment processing, technical support, and security verification. These partners are given only the information necessary to perform their specific tasks. They may not use this information for any other purpose.

4.2 Legal Obligations

Disclosing information may be a legal requirement as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we are obligated to comply with applicable law.

4.3 Organizational Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5 Information Storage and Security

We use the latest technology and security measures to keep your information safe:

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Data encryption — stored information is kept in encrypted form
• Firewall and intrusion prevention systems
• Regular security audits and vulnerability testing
• Two-factor authentication (where applicable)

5.2 Organizational Protection

• Data access is restricted to authorized personnel only
• Staff training and confidentiality agreements
• Regular internal security reviews

5.3 Data Retention Period

We retain information for as long as your account is active and as long as necessary to provide our services. Certain information may need to be kept for an extended period to meet legal obligations. Even after an account is closed, legally required information will be retained for the specified period.

6 Cookies and Tracking Technologies

jililivebd uses cookies and similar technologies to improve the experience on our platform.

6.1 Types of Cookies

• Essential Cookies: Required for managing login sessions and security
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: For analyzing platform usage and making improvements

6.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Refer to your browser's help documentation for guidance on managing cookies.

7 User Rights and Controls

As a jililivebd user, you have the following rights over your own information:

7.1 Right to Access Information

You can log in to your account at any time to view the information stored about you. For additional information, please contact our support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction through our support team. Changes will be made as quickly as possible once identity verification is completed.

7.3 Right to Delete Information

When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving our marketing messages at any time. To do so, notify our support team via live chat or email.

8 Protection of Children and Minors

jililivebd strictly follows its policy on the protection of minors. Our services are for those aged 21 and above only.

• Age is verified at the time of registration
• We do not knowingly collect any information from minors
• If we become aware that a minor has provided information, that information will be deleted immediately and the account will be closed
• Parents are advised to monitor their children's internet usage

9 International Data Transfers

Due to the requirements of our technical infrastructure, some data may be stored or processed on servers located outside Bangladesh. In such cases:

• We ensure that adequate data protection measures are in place in the destination country
• SSL encryption is used for all international transfers
• Third-party service providers are contractually bound to follow standards equivalent to this privacy policy

10 Policy Changes and Updates

jililivebd reserves the right to update or change this privacy policy at any time. If any significant changes are made:

• The date of the change will be shown on this page as the "Last Updated" date
• Users may be notified of significant changes via email or through the platform
• Continued use of the platform after changes are made will be considered acceptance of the new policy

We recommend that you check this page regularly to stay up to date with the latest policy.

11 Responsible Gaming and Data Protection

Our privacy policy is closely linked to our responsible gaming commitment. We may analyze user gaming data to identify potentially problematic behavior and provide support where needed.

We fully respect user privacy when it comes to self-exclusion or setting limits. This information will never be used for marketing purposes.

To learn more about responsible gaming, please read our Responsible Gaming page.